Frequently Asked Questions

All orders are accepted subject to availability of medicines. We are only a facilitator and not a retailer.
Delivery time cannot be guaranteed, and it could be delayed because of lockdowns and restriction on which Qural does not have any control. We will do our absolute best to get your orders delivered to you in time.
Qural is a smart healthcare app that enables you to take control of your health management. Qural is an integrated platform for:
  • Booking video, telephone or personal visit doctor appointments with top doctors near you
  • Ordering medicines from your neighborhood pharmacies
  • Booking lab test appointments for both home and lab visits
  • Save all your family’s medical records in one safe and secure location
  • Set convenient and timely medication reminders
  • Track your health metrics like BMI, BMR, Body Fat etc
Qural is FREE for everyone to use.
Qural is very different. First off, we are a platform not a service provider. Qural is a platform that is designed to bring all stakeholders in healthcare like, doctors, hospitals, labs, pharmacies, rehab etc onto a single platform which is FREE for everyone.
We are also unique because we are completely member agnostic. We do not recommend any one company or individual over any other. You are completely free to choose anyone on our platform. We do not play any role of a middleman.
Any healthcare stakeholder is eligible to come onto our platform as long they are legitimate, licensed and legally compliant which our team verifies before onboarding them.
At Qural, we strongly believe in the following:
1) Healthcare is a human right and that everyone should have access to quality and affordable healthcare services. Rising cost of healthcare is driving more people into poverty in India now than any other cause. Qural is designed to reduce the cost of healthcare and making it accessible to everyone, everywhere.
2) Millions of families all over the country are dependent solely on small shops and retail outlets for their livelihood. Retail pharmacies are no exception. When these outlets go out of business, families are driven into poverty. When many online mega businesses are working hard to drive them out of business, we at Qural, are supporting them by purchasing medicines from them and delivering them at your doorstep.
Yes, you can book online video or telephone consultation with top doctors from more than 20 specialities like Dermatologist, Cardiologist, Dentist, Paediatrician, etc.
When you order medicines through Qural, you are actually ordering them from a local pharmacy in your area that you choose. Each retailer offers different discounts. You can all their offers when you login into the all. Generally, you can get up to 20% discount by ordering medicines through Qural.
Yes. Government regulations prohibit dispensing medicines without a valid prescription. A valid prescription is one that is not more than one year old. Prescriptions MUST have complete doctor details including name, registration number and a phone number. It should also include patietnt’s complete name, gender and age/date of birth.
Yes, we have some of the best labs in all cities listed in our app. You can book lab test appointment directly with any of them using Qural app. You can book both home sample collection appointment as well as lab visit appointments using the app.
You can use all leading payment methods to pay from within the app.
You can call 1800 108 1008 or send an email to
  • An order for medicines or healthcare products can be cancelled from the ‘Order Details’ screen on the Qural app or by calling our customer care number 1800 108 1008 before it is marked as 'Out for Delivery/Shipment started'.
  • Qural reserves the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount.
  • Please note that the refund amount will be finalised after completion of verification. Once the pick-up is completed and the product is verified by Qural/Seller, a refund of the eligible amount paid for the products returned by you will be initiated for valid returns as mentioned above.
  • Refund will be initiated only after successful verification of the products by Qural/Seller. Please note that the verification process may take 3-7 business days from the date of pick up from your location.
  • You can expect the refund amount to reflect in your account after completion of verification from Qural/Seller within 7 – 10 business days.
  • You understand and acknowledge that we reserve the rights to claim back any refund that has been processed by us as a result of fraudulent activities such as return of wrong products or wrong quantity of the products.

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